Hitting Close to Home
A few weeks ago our washing machine died after suffering a long and agonizing battle with a litany of ailments. As luck would have it, dealing with the death of the washer paled in comparison to coordinating the delivery of a new machine with a well-known big-box appliance retailer. “I’m about to pull out all my hair,” I exclaimed after hanging up the phone with what had to be the most unprofessional customer representative outside of the commercial aviation industry. “Oh Mommy,” my 7-year-old daughter responded a bit sheepishly. “I don’t think you will look good bald.” She’s right. Actually, … Continue reading